Premium Support provides organizations with unlimited access to SecurElement IT support without having to worry about monthly hours or overages. Monthly Premium Support rates are based on the number of users and covered devices. It’s just that simple.
Covered users may contact SecurElement support on an unlimited basis for any end-user or covered device related issue. Learn more about Premium Support.
For organizations that require regular support, the Bundled Support plan is the perfect fit. SecurElement offers two options for bundled hours: monthly hours starting at 4 per month, and annual hours staring at 12 hours per year. Additional hours can be added to either option in increments of 4.
Customers can use their monthly or yearly support hours as they see fit for any support issue, project work, technology upgrade, technology migration or any SecurElement consultative service. Support overages are billed at On Demand rates. Learn more about Bundled Support.
On Demand Support
On Demand Support is a flexible support option that is available if and when you need assistance. Only paying for the support you request keeps your IT budget in check. Learn more about On Demand Support.
Simply add the Monthly Maintenance option on to any of the above support plans and increase your technology security, stability and availability. Learn more about Monthly Maintenance.